Modernizing Administrative Operations in Insurance Brokerage
Groupe Jetté Assurances provides administrative and technological services to property and casualty insurance brokerage firms across Quebec. Its mission: enable brokers to focus on selling insurance while Groupe Jetté manages the back office, operations, and technology environment.
With this in mind, the company continuously evaluates new technological solutions that can be deployed across its network.
Before eZsign, several signature methods coexisted: paper forms sent by email, manually scanned signatures, and limited use of alternative solutions. While electronic signatures already represented a strong opportunity to improve the client experience, the high costs of existing solutions significantly limited adoption.
Groupe Jetté was paying up to $5 per signed envelope, or subscribing to unlimited plans that could reach $100 per user per month. The objective became clear: find a simple, accessible, and economically viable solution to democratize the use of electronic signatures across the network.
A Simple Solution Adapted to the Network’s Reality
After evaluating different options, Groupe Jetté Assurances chose eZsign for its flexible pricing, ease of use, and quality of support.
The unlimited model offered by eZsign allows the network to use electronic signatures without worrying about constantly increasing costs tied to sending volume.
“The more you use it, the more expensive it becomes […] it turns into a disincentive to use electronic signatures.”
-Antoine Allen, Groupe Jetté Assurances
Adoption also stood out for its speed. Thanks to an intuitive interface and simplified onboarding, users were able to quickly learn the platform without requiring significant technical support.
“It’s rare that our users contact us saying: I don’t understand how this works.”
-Antoine Allen, Groupe Jetté Assurances
The fact that eZsign is a Quebec-based company also positively influenced the decision.
Rapid Adoption and an Improved Client Experience
The rollout of eZsign was implemented progressively across the network, with deployments completed in just a few days for internal teams and rapid onboarding for member firms.
Today, the solution enables brokers to accelerate administrative processes while significantly simplifying the experience for policyholders.
With eZsign, Groupe Jetté Assurances estimates operating at roughly 25% to 30% of the costs previously associated with their former solution. Based on conservative projections, the platform becomes profitable after only six sends per month.
One of the most significant impacts observed relates directly to customer satisfaction.
“For policyholders, it truly has a significant impact.”
-Antoine Allen, Groupe Jetté Assurances
Clients no longer need to print, sign, scan, or photograph documents from their phones.
Despite the current absence of direct CRM integration, Groupe Jetté Assurances believes the financial, operational, and human benefits largely outweigh this limitation.
Continuing the Evolution of Digital Tools
Groupe Jetté Assurances continues to evaluate and integrate new technological solutions to support the operational efficiency of its network.
Among the avenues being explored is a future integration with certain CRM tools used in the industry, which would further automate electronic signature workflows.
This collaboration with eZsign demonstrates how a Quebec technology solution can concretely address the operational realities of a highly regulated industry while improving the experience for both teams and clients.