1. Optimizing Operations Without Losing Field Knowledge
Groupe St-Hubert, an iconic player in Quebec’s restaurant industry celebrating its 75th anniversary this year, operates multiple facilities across Quebec, including plants and distribution centers supporting production across Canada.
Like many manufacturing environments, the company faced a key challenge: variability in field knowledge. Employees did not have easy access to structured training, leading to different ways of working across shifts. The result: time loss, improperly assembled equipment, and compliance risks.
This was compounded by a critical issue: procedures were poorly documented, and knowledge relied heavily on the experience of certain employees. An operational challenge directly impacting productivity, quality, and compliance.
The need was clear: make training quickly accessible and standardize how work is done on the floor.
Étienne Langlois, Training Advisor, Retail, Groupe St-Hubert:
“Procedures weren’t documented, and employees didn’t have easy access to training to perform their tasks properly. We were looking for a tool that would allow quick access to procedures.”
The objective was straightforward: ensure every employee has access to the same level of information, responsibilities, and ways of working.
2. Structuring and Transferring Field Knowledge
To address these challenges, Groupe St-Hubert turned to DeepSight, a Quebec-based company specializing in capturing and transmitting operational knowledge directly on the floor.
The solution transforms the expertise of experienced employees into clear, accessible procedures that are easy to use in real time — whether on tablets, computers, or other digital devices.
DeepSight also accelerates the creation of training content, enabling rapid deployment across the organization.
Knowledge capture happens directly with employees on the shop floor, without interrupting operations.
Étienne Langlois:
“DeepSight allows us to deliver step-by-step work procedures directly to employees, on a tablet or even a computer with augmented reality glasses.”
3. Fast Gains in Training and Standardization
Deployed directly on the shop floor, the solution was quickly adopted by teams. It now enables efficient training creation and ensures it is accessible to all employees when they need it.
Key results:
- 93% time savings in capturing and documenting procedures
- 66% increase in training efficiency (trainers can focus on higher-value tasks)
- 82% reduction in downtime related to knowledge capture (rather than production)
In practice, this enables:
- Rapid onboarding of new employees or staff from other departments
- Greater consistency in task execution
- Continuous, on-demand training directly on the floor
Étienne Langlois:
“DeepSight is accessible on all tablets in the plant. Whether it’s a new employee or someone helping from another department, they can quickly receive the training they need.”
4. Turning Knowledge into a Sustainable Advantage
By structuring and making field knowledge accessible, Groupe St-Hubert is building a sustainable lever to evolve its operations.
Beyond immediate gains, this approach enables the company to:
- Reduce dependency on key individuals
- Accelerate onboarding
- Maintain long-term operational consistency
A strategic asset that supports both performance and operational continuity.